Terms & Conditions

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Terms & Conditions

1. Definitions:

  • Merchant: Conso Innovations, the provider of services through this website.
  • Consumer: Any individual or entity purchasing services from the website.
  • Services: The AI Avatar and Chatbots related services/products offered for sale on the website.

2. Scope of Services:

  • The services are provided as described at the time of purchase.
  • We may modify, discontinue, or update services without prior notice.

3. User Accounts:

  • Consumers may need to create an account for certain services.
  • You're responsible for your credentials' confidentiality.
  • Accounts violating these Terms may be suspended or terminated.

4. Payment & Pricing:

  • Prices are shown on the website and may change at any time.
  • Payment must be made using available options at checkout.
  • All payments are final, except as per our refund policy.

5. Refund & Cancellation Policy:

  • Refunds/cancellations are subject to our Refund Policy.
  • Certain services may be non-refundable (see service page).

6. Service Delivery & Access:

  • Digital services are delivered via email, download link, or account.
  • Subscription service access is per your purchased plan.
  • Any delays in delivery will be communicated.

7. Consumer Obligations:

  • Use our services for lawful purposes only.
  • Do not misuse, copy, distribute, or resell our services.
  • Violations may result in service termination without refund.

8. Limitation of Liability:

  • We don't guarantee uninterrupted/error-free service.
  • Our liability is limited to the amount paid for the service.
  • We're not responsible for indirect/incident/consequential damages.

9. Privacy Policy:

Your information is managed as per our Data Privacy Policy.

10. Governing Law & Dispute Resolution:

  • These Terms are governed by laws of Nagpur Jurisdiction.
  • Disputes will first be resolved by negotiation; otherwise, arbitration in Nagpur.

11. Changes to Terms:

We may update these Terms at any time without notice; continued use means acceptance.

12. Contact Information:

Conso Innovations
support@conso.in +91-7770079928

Cancellation & Refund Policy

At Conso, we strive to provide high-quality services. By purchasing, you agree to this policy.

1. Cancellation Policy

  • One-Time Services: Cancellations allowed within 8 hours of purchase, if not delivered or started. No cancellation after service delivery or initiation.
  • Subscription-Based Services: Can cancel anytime, effective at end of billing cycle. No refunds for partial use.
  • Pre-Booked/Scheduled Services: Must cancel at least 8 hours before scheduled time. Late cancellations may incur fees or forfeiture.
1.2 Cancellation by the Company:
  • We may cancel orders due to unforeseen circumstances, fraud suspicion, or non-compliance.
  • If we cancel, a full refund is provided, unless due to consumer misconduct.

2. Refund Policy

2.1 Eligibility for Refunds:
  • Service not delivered as described.
  • Error on our part caused undelivered service.
  • Technical issues preventing access, and unresolvable in time.
2.2 Non-Refundable Services:
  • Digital/downloadable content once accessed.
  • Services fully delivered or consumed.
  • Subscription fees for ongoing billing period.
  • Cancellations after allowed timeframe.
2.3 Refund Process
  • Request within [1] days of purchase/delivery.
  • Submit proof of purchase + valid reason.
  • Approved refunds processed in 7 business days to your payment method.

3. Modification of Policy

We may update this Refund Policy at any time. Changes are effective upon website posting.

4. Contact Information

For refund/cancellation requests call: +91-7770079928
CONSO INNOVATIONS — AI-Powered Financial Consulting Solutions